Quality Policy

Our Commitment to Customer Satisfaction

• It is our main focus to support our customers with our expertise and our competitive products to meet their own business goals.
• The demands of our customers shall be fulfilled by identifying and applying cost effective solutions using technology innovations in an efficient way.
• As consultants of our customers, we are independent and unbiased in order to remain a professional and reputable partner in future.
• We strive for mutually beneficial relationships with our partners, customers and suppliers.
• A high product quality at the leading edge of technology is one base for our competitive advantage.
• Middle and long-term business development shall be valued higher than short term success.
• The generation and maintenance of confidence and acceptance by our business partners and employees is the target of our efforts.
• Our quality management is subject to a continuous improvement process. Suggestions for improvement from our customers are taken into account.
• Despite of that, failures may occur. Identified non-conformances are tracked down to the root causes and are corrected to avoid re-occurrences in the future. Failure prevention has priority to failure correction.
• Regulations are defined in the QM-system for all quality relevant organizational, technical and economic areas to guarantee product quality. These regulations are binding for all employees. The requirements and recommendations of the DIN ISO 9001:2015 are the base for our QM-system. Our current ISO-Certificate can be downloaded here.

Our Commitment to a Positive Work Environment

• The realization of above business objectives for Customer Satisfaction is achieved by adequate trainings and motivation of our employees as we want motivated and well-trained personnel who face their duties and responsibilities with dedication and competence.
• We are committed to ensuring that every employee feels comfortable, valued, and treated with fairness and respect in all aspects of their work experience. Based on this, there is absolutely no room for any unequal treatment based on gender, nationality, race, political beliefs, or sexual orientation.
• We set a high value on teamwork and responsibility as the general basis of motivation and creativity.
• As our quality management is subject to continuous enhancement, ideas from our employees are highly valued and always come into consideration.
• Our quality manual describes the quality principles, the organization, relations and responsibilities at SHF. Detailed regulations such as work instructions are part of the quality management system. Based on this the executive board commits itself and all SHF employees at every time and place within the organization to act in compliance to the herein defined quality policy. That means:
   
  We expect from our managers
  – to measure the work quality, the personal teamwork and to provide feedback for improvement,
  – to judge on achievements, identify areas of improvement and jointly resolve weaknesses,
  – to inform the employees in their area of responsibility about business decisions,
  – to actively involve the employees in the current developments and
  – to identify opportunities for the employees.
   

  We expect from our employees to have
  – a high sensibility for the customer requirements and expectations,
  – a distinct willingness to learn and improve and
  – willingness to engage themselves in cross functional team work and projects.

Our Commitment to Environmental Sustainability

• We are aware that our company, our employees and our business partners can only grow in a healthy environment. In the long-run this can only be ensured if the environmental impact of our products, their production and sales is also considered.
• We enhance the environmental consciousness of our employees by specific information.
• During the development of new products, the introduction of new processes and procurement of new technical equipment, we comply to the current regulations and we keep environmental impact to a minimum.
• We are committed to the economical and efficient use of our resources (energy, water, raw materials).
• The impairment of air, earth and water by emissions is being kept as low as possible by the economically reasonable use of best accessible technology and organizational measures.
• When selecting our suppliers, we pay attention that their environmental management and guidelines comply to our principles.
• SHF takes responsibility for its products and ensures the highest level of reuse of resources beyond the legal obligation.
• Our company is being constantly optimized in terms of environmental sustainability of materials, production processes and of waste disposal.
• We comply with the current legal regulations of environmental protection. As far as economically justifiable, the environmental influences will be minimized beyond the legal regulations.
• For this reason, we offer to take back old SHF equipment and recycle it properly. Please contact us for this purpose at . We will organize the recycling of the old electrical equipment. According to the EU Directive 2002/96/EC of the European Parliament and of the EU Council for Waste Electrical and Electronic Equipment (WEEE) and the new version of the EU Directive, 2012/19/EU, there is the obligation to collect electronic equipment which has been brought into circulation in the EU, to treat it in accordance with the regulations and to dispose it. SHF will bear the costs for the treatment and recycling of these products. In return, we ask our customers to bear the costs of transport. Please help to minimize the electronic waste and support our recycling process.

SHF, September 2024